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Return & Refunds

Effective Date: This Terms of Use was last revised on October 23, 2021

Return Policy

Lets make it easier, the first and only step for you to do is contact us at [email protected] and we will handle the issue from there for you as soon as posible. To lazy to do that ? Here is a link to email us directly contact us. However before you do here are some points to consider:
  • Our return policy lasts 30 days. If 30 days have gone by since your package was delivered, unfortunately we can’t offer you a refund or exchange. However try your luck with our team in the email address above and we might over look this condition for you ( Rules are meant to be broken … sometimes )
  • To be eligible for a return, your item must be in brand new, unused and in the same condition that you received it. It must also be in the original packaging and the cellophane wrapping on the decks must not be removed. If the cellophane wrapping has been opened the product will not be eligible for return or exchange. (This rule cannot be broken hence do mention about contacting us ) So please inspect the deck of cards before opening it.
  • Gift cards are non-returnable.
  • Exchange is only possible if the playing card was defective or damaged. They cannot be replaced for another deck of cards.
  • Please do not send your purchase back to the manufacturer, we will give you address via email regarding where to return the package
Other things you might also wish to consider:
  • Please note that you shall be responsible for paying shipping costs for returning your item.
  • Shipping costs originally paid for on your order originally are non-refundable. If you receive a refund, the payment processing fees and the cost of shipping incurred by us will not be included in the refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please ensure you qualify for all the above mentioned conditions and wrap the decks properly and not use bubble mailed but a box to ship the decks back. If you follow all the conditions above you shall be approved, and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late Refund?

If you haven’t received a refund yet, first check your bank account, then contact your credit card company, it may take some time before your refund is officially processed. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Lost Package?

PlayingCardsBuy uses USPS postal service or couriers to ship our products. In the unlikely event that your package gets lost or stolen, PlayingCardsBuy cannot be held accountable once the goods have left our storage facility. If your parcel has not been delivered within the specified time frame or if you are having trouble tracking down a shipment, you will need to contact your local post office or courier.

You may contact PlayingCardsBuy at:

PlayingCardsBuy Customer Care
[email protected]

Updated 3/06

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